graphic design, freelancing, illustration, advertising, web design

5 Comebacks to Client Questions

Written by Tara: Freelance Designer on Wednesday, 2 of April , 2008 at 9:40 am

A guest post by Danny Outlaw

Client “I was looking at your portfolio and really liked design X. Can you do something like that for me?”

Designer Thanks for the compliments on my work. Im glad you like that project and I promise yours will be up to the same standards. As for designing something like that for you, I think a fresh approach might be a better idea. Why do what others have already done when we can create something new and unique to maximize your project?

Rather than base your design on others that are already out there, lets make yours unique and design it from the ground up. By building and designing from the ground up, we can create a design that serves your clients well and by default will become unique and distinctly yours. This approach may seem scary at first, but as the project progresses, I assure you that you will be presently surprised with the outcome.

Client “I think I changed my mind about the revision, can you try something else?”

Designer Im sorry you no longer feel that the design you chose is what you are looking for. Per our contract, we agreed on X amount of concepts and revisions. This additional revision is out of the scope of the initial project. However, i will be willing to modify one of the prior revisions for you at a rate of $$$ or create a new concept from scratch for $$$.

Please understand the initial design process is one of the most lengthy parts of the design process. To spend more time on your project would mean I would have to take away time from my other clients. Surely you can understand this, as you would certainly not want to be the client I had to take away time from.

Client “I really like this color scheme and want to incorporate an eagle into the design.”

Designer The color scheme to shared with me is certainly very well put together. However, Im not sure it will really fit your needs. Can I ask why you choose these colors? I’d like to point out that in your creative brief you said that your target market was males that were into extreme sports. Do you think that these types of consumers will be draw to earthy pastel colors like that of the color scheme you shared with me?

As for the eagle, you never mentioned it in the initial create brief. Can I ask where this is coming from? If it serves a purpose to your business Im sure we can tie it into the design. The fact that you failed to mention it in the creative brief would lead me to believe its not that important to the over all design. My suggest would be to continue on our original path and see if the finished design feels like its missing something. If so, we can conquer that task then.

Client “Can we add this, this, and one of these?”

Designer Those are all great ideas on their own, but might overpower your desired outcome. At this stage in the process it can be hard to grasp and visualize the bigger picture. In my experience, it is best to focus on the key points and concepts of the business. Adding too much early on can have an unwanted effect. May I suggest finishing our original project and give it some time to be digested by your customers? If, later on, you feel like these items would better serve you and your customers, we can talk that over then.

Client “I dont like where this is going. Can I get my deposit back?”

Designer Im sorry we dont seem to be seeing eye to eye on this project. Perhaps we can suggest another designer that might better fit your needs. Unfortunately, as stated in our contract, the deposit is non-refundable. We have spent a considerable amount of time on your project and can not justify refunding your money. If you feel this is a breech of contract or in anyway unfair, we will be happy to provide you with the contact information for our lawyer who will handle this conflict.

Please remember that the ideas and concepts that we have shared with you are protected under copyright laws. We are sure you wouldn’t think of stealing our ideas, but must bring this to your attention. If you decide to go with another designer, you are not allowed to share or use these designs with them. If we see that you end up with a deign similar to the one we created for you, we will have bill you the full amount of the project or have our lawyer contact you.

DannyDanny is the brains behind the Outlaw Design Blog. He is a Jack of all traits who works as a freelancer, travel writer, photographer, whitewater raft guide, and a dog musher. He currently left the rat race and is living it up on the Caribbean Coast of Costa Rica. At any given point in the day he may be asleep in a hammock or on the computer in a hammock. Danny’s blog can be found at www.outlawdesignblog.com

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Category: Freelancing, General Graphic Design, Guest Blogger

20 Signs You’re Working for the Wrong Design Company

Written by Tara: Freelance Designer on Tuesday, 15 of January , 2008 at 10:37 am

A guest post by Louisa Nicholson

Listed in order of importance, the top 20 signs that you’re working for the wrong design company:

20. You aren’t making what industry says you should for your area. For the United States, reference the AIGA surveys

19. The clients like you better than your boss.

18. You work overtime when you don’t want to.

17. If you had to sign rights away to do competitive work and you enjoy working freelance on the side.

16. You’re ashamed to say you work there.

15. You don’t feel challenged anymore.

14. You work fulltime but don’t receive decent insurance options.

13. You think you can make better business decisions than your boss does.

12. Your boss doesn’t push your ideas or concerns to the clients.

11. Your boss won’t let you try out ideas and take the time to mock them up.

10. Your coworkers are annoying, enjoy gossip or create office politics.

09. You aren’t getting recognition for your work or you are never thanked.

08. You’re unexplainably depressed every time you have to go in.

07. Boredom.

06. You’re ashamed to give away your business card.

05. Nobody communicates.

04. You find coworkers lying about your work or taking credit for what you did.

03. Your boss is a nightmare, take the bad boss quiz and a single YES answer qualifies as a bad boss.

02. You only get paid on commission when it’s the salesperson’s job to find the work in the first place.

01. Your boss edits every piece before sending it off, leaving you with no footprint of your own and no portfolio piece.

People get stuck at bad companies in the same way people can get stuck in bad relationships. Try to talk it over with your boss and if change hasn’t happened yet, it won’t, these symptoms will get worse just like it would in a relationship that just isn’t working out. We tell ourselves it’s our fault for some reason or another and it doesn’t matter if it is or isn’t, if you experience many of the symptoms above, it’s time you went somewhere else. Whether it’s a new career change, going freelance or simply finding that ideal design firm to work for, it’s time to make the career leap of faith. Sometimes after you’ve given notice your boss will try and convince you to stay as well, even match the offer, but do not give in! Feel resolved and stick with it, you’re making the right decision.

Don’t burn bridges though, no matter how hard it is not to be completely honest. You will be surprised how much work I get put into my lap from past employers. Thank them for all their hard work, the opportunity to having worked with them and give them ample notice of when you’re leaving. When asked why you decided to go someplace else, be honest, tactful and humble about it. Ask them how you can make this process as easy as possible and how you can wrap things up before you leave. Make sure you take notes on what improvements you have to make as an employee. Also, make sure to research potential employers better; during the interview ask them how they could improve their own company. My best advice though: don’t judge your current or future job based on money, you will be unhappy again in 6 months.

If you’ve decided to quit in order to start your own business or go freelance though, remember that you may end up creating a worse atmosphere than your last workplace or boss, especially if you started the business because you were angry at your last workplace. No one said you’re automatically qualified for the “Boss” title. Take a vacation after this, work somewhere else, and if after 6 months if you still feel the same way, then you can go for it!

What are things you look for in being employed at a good design company? What advice could you give everyone?

LouisaLouisa Nicholson is a graphic designer, interface designer, web developer & creative writer in Greensboro, North Carolina, USA. Her day job entails creative development for numerous clients ranging from small business to Fortune 500, corporate to organization. You can view her web portfolio and other projects created by Louisa at www.louisanicholson.com.

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Category: Careers and Employment, General Graphic Design, Guest Blogger

Hit the Road! (The Nomadic Designer)

Written by Tara: Freelance Designer on Tuesday, 20 of November , 2007 at 10:02 am

A Guest post by Milosh Zorica
portfolio - www.coroflot.com/miloshz

Being a design consultant allowed me to travel a lot. Most often all you need is a laptop and a decent Internet connection. Some other tools might be needed as well. Traveling is not luxury affordable only by the richest. Well, no more. Just about anyone who can perform their work using Internet and phone can become a nomad.

There are different ways how freelancer can become a nomad without loosing their freedom. Reason most of us are both, freelancers and nomads.

The first one is by landing contract work in country you’d love to live and work. Contract might be either project-based or time-fixed. They last from a few weeks to more than a year. Such contracts are widely available in the industries like game and multimedia/interactive/web. Even though you’re on the road you’ll be living in the same place and having daily routine. Sure, in different scenery and with amazing experiences. Very important advantage is that most likely you wouldn’t be involved in client-handling so you’ll avoid issues that arise. Your network – expanded! Gained experience – priceless! The best way to discover a country or a city is by working there. Professionals with international business experience and multicultural knowledge are highly demanded nowadays.

The second one is by working for your clients (back home and scattered world-wide alike). If you can maintain the same level of reliability and quality of services regardless of location and Time Zone, freelancing on the road is something you might consider. Unlike contract work it’s more demanding and you need longer extensive preparation at an early stage. Quite often you’ll wonder more on where you can find wi-fi hotspot than museum/gallery/nightclub. On the other side it gives you freedom whether you’d love to work from a café in New York, sandy beach in Puerto Plata or a cozy wooden house in Irkutsk. Sure, as long as you have connection (wi-fi, 3G, EDGE, cable, ADSL, LAN, etc.). How the clients will react is way individual. In my case it was mostly from sympathetic to envious (sure, in a positive way). Honestly for a while I was even hiding the fact I don’t work in an office but a hotel room, café, friend’s apartment/office, library or you just name it. Gregory Moulinet is even branding his business based on being a nomad. So far it goes well for both, thank God.

There are plenty of other ways how you can make money to support your travel while utilizing skills and knowledge you have and most important – your imagination! I’ve just mentioned two most often, with what I have an extensive experience!

Various issues are to be considered and resolved. But, it’s highly rewarding!

Useful links:
www.nunomad.com
www.workingnomad.com
Where Neo-Nomads Ideas Percolate
How startups go global
Going Bedouin

Comments (6)

Category: Freelancing, General Graphic Design, Guest Blogger