Comments on: 5 Comebacks to Client Questions

By: Anita E

Anita E — Thu, 18 Nov 2010 03:10:44 +0000

I have had to respond to similar conversations with clients and have answered very much like you have here. How do you handle a client that isn’t very open about what they want?

By: R Regier

R Regier — Fri, 09 May 2008 01:24:55 +0000

So helpful. I’m glad to know that my clients aren’t the only ones asking some of these questions. Thanks for some ideas of how to redirect back to the main focus of the project.

By: Phyllis V

Phyllis V — Tue, 22 Apr 2008 16:14:51 +0000

Excellent posting with good information. I hate confrontations, but this gave good ‘speeches’ as to how to appropriately word things!

By: Jennifer

Jennifer — Fri, 18 Apr 2008 05:45:30 +0000

Great post Danny. You’re very diplomatic! Sometimes it’s hard to bite your tongue and say the right thing. It can be very tempting to cover your ears with your hands and scream “la la la la la” , or say “Yeah, AS IF !!” when clients start asking for some dodgy stuff.

By: Polina

Polina — Wed, 16 Apr 2008 18:14:15 +0000

You know, saying what may sound like “no” to the client (regarding client’s suggestions and wishes), is the most difficult part of any discussion for me. Actually, it is quite painful… but it got even more painful if I agreed to things as “I like the overall design, but i would wish some red here and some orange there, and could you please add such a curly thing I have seen before on a site X and loved it”. Thanks for such useful examples on how to avoid such situations:)
really helpful.

By: Chris @ CH Web Design

Chris @ CH Web Design — Fri, 11 Apr 2008 06:14:05 +0000

I’ll Make sure i memorise these ASAP! Great work and nice site, i’ll be coming back again!

By: Virtual Assistant08

Virtual Assistant08 — Thu, 10 Apr 2008 07:50:35 +0000

Amazing… while reading the post, it seems like I’m reading a short story or something.. the dialogs are useful especially if one is confronted with clients who wants to get the hell out of you…… And lastly, the responses of the designer are very professional and polite…. Guess I’ll have to note those words for future usage,, thank you for this post

By: WhizKidz

WhizKidz — Thu, 10 Apr 2008 01:51:17 +0000

Thank you……These are very useful responses to customer questions.

By: Land Projects UK

Land Projects UK — Wed, 09 Apr 2008 03:12:50 +0000

I enjoy reading the conversations. I understand the side of the designer, he put all his effort and hardwork in his project.

By: LaurenMarie - Creative Curio

LaurenMarie - Creative Curio — Tue, 08 Apr 2008 16:56:26 +0000

Oh ouch! Question 2 about the revisions… every designer’s headache! Sometimes it’s not so cut and dry about changes, though. The client only vaguely says something like “it doesn’t quite match this other design we did.” How do you respond to something like that?